Global commercial service robotics company KEENON used the World Artificial Intelligence Conference (WAIC) 2026 to demonstrate how humanoid robots can work alongside specialized service robots in real-world commercial environments. The showcase highlighted the company's vision of combining different robot types to improve efficiency across industries such as hospitality, retail, and food service.

According to industry research firm IDC, KEENON ranked first globally in commercial service robot shipments in 2025 and maintained its leading position in the delivery robot market. IDC also predicts the future of robotics will rely on diverse robot types working together, with each designed for specific tasks and operational environments.

One of the event's key demonstrations featured a hotel laundry workflow. Humanoid robots handled tasks such as loading washing machines, transferring clean laundry, and folding clothes, while KEENON's DINERBOT T9 managed delivery operations throughout the facility. The demonstration illustrated how humanoid and specialized robots can collaborate seamlessly to support day-to-day hotel operations.

KEENON also showcased humanoid applications in restaurants and retail stores. Its XMAN-R1 humanoid robot prepared coffee, served desserts, and responded to customer requests without human intervention or remote control. These demonstrations reflected the company's efforts to expand practical commercial uses for humanoid robots while building on its established service robotics expertise.

The company describes its strategy as combining "general-purpose humanoid robots" with specialized service robots. In this model, humanoids perform flexible tasks that require interaction and adaptability, while dedicated robots continue to manage repetitive delivery and cleaning operations. KEENON believes this approach provides a practical roadmap for deploying embodied AI in commercial settings.

With more than 100,000 service robots deployed across 70 countries and regions, KEENON has partnered with major global brands including Burger King, Buffalo Wild Wings, Hilton, BMW, LEGO, and others. The company has also introduced multi-robot deployments at hotels such as Hotel Around Pyeongchang and Shangri-La's Trader Hotel, demonstrating how fleets of humanoid and service robots can work together in large hospitality environments.